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Call centre knowledge acquisition and decision support prototype
Published on 2013-10-302229 Views
The purpose of this paper is to present the approach to knowledge acquisition and computer reasoning support in a call center environment. The common problem in such environments (especially in techni
Presentation
Call Centre Knowledge Acquisition And Decision Support Prototype00:00
The paper14:05
Objectives37:21:11
Implementation65:37:51
Ontology125:39:51
A simple sketch140:57:25
Prototype175:50:01
Future work236:42:37