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Unveiling Clusters of Events for Alert and Incident Management in Large-Scale Enterprise IT
Published on Oct 07, 20142175 Views
Large enterprise IT (Information Technology) infrastructure components generate large volumes of alerts and incident tickets. These are manually screened, but it is otherwise difficult to extract info
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Chapter list
Pivotal00:00
Unveiling Clusters of Events for Alert and Incident Management in Large-Scale Enterprise IT00:02
Primary Motions for Pivotal00:19
Motivation01:00
IT Infrastructure and Data Sources02:13
Business Goal04:09
Challenges05:37
Approaches06:51
Clustering of Semi-Structured Text Alerts07:36
Clusters From Each Alert Group09:09
Mean-Time-To-Resolve for Clusters10:05
Cluster Visualization – An Alternative To Word Clouds10:33
Clustering Unstructured Text Incidents11:52
Top-25 clusters account for 20% of 67K incidents12:53
Takeaways And Lessons Learned13:06