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New trends in public service and Citizens Communication
Published on Jul 16, 20122846 Views
Jimmy Kevin Pedersen talks about the new Danish public strategy for digitasation 2011 - 2015, the focus on self-service, the good business-case and the considerations about supporting citizens with lo
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Chapter list
New trends in public services and Citizens Communication00:00
Agenda00:37
The starting point: Peoples access to computer and to internet at home02:08
The attitude: What is your attitude to use e-Government services?02:57
The relevance: How relevant is it for you to use e-government service?03:41
The use of web-pages04:06
The use of public web-pages increases dramatically05:24
The savings: its better to have people on-line than in-line!06:12
Challenges to adress07:46
Different citizens/customers - the need for segmentation09:31
On top of these facts (1)12:38
On top of these facts (2)13:54
Mandatory, online self-services (examples for the year 2014,2015)15:41
The Citizen Portal16:27
All roads lead to action (1)16:49
All roads lead to action (2)17:12
The Citizen portal – a display window and a collection of components18:44
Visits at the Citizens portal In 2010 and 201120:11
Thank you for your attention!21:49